Returns & Refunds
We want you to love your equipment. If something is not right, we are here to help.
30-day returns
You can request a return within 30 days of delivery. Items must be unused, in original condition and in original packaging with all parts and accessories.
How to start a return
- Email bluecrestglobal202@gmail.com with your order number and reason for return.
- Our team will reply with return instructions and the return address.
- Ship the item back using a trackable method.
Please do not send items back without contacting us first, as returns sent to the wrong address cannot be processed.
Damaged, defective or wrong items
If your item arrives damaged, defective or incorrect, contact us within 7 days of delivery with photos. We will send a replacement or issue a full refund at no extra cost to you.
Refunds
Once your return is received and inspected, we will email you and process your refund to the original payment method within 5–10 business days.
Non-returnable items
- Items that have been used, assembled and show signs of wear
- Items returned without original packaging
- Gift cards
Return shipping
For change-of-mind returns, return shipping costs are the customer's responsibility. For damaged, defective or wrong items, we cover return shipping.